General Aircraft Company Store Policies
The following General Aircraft Company store policies describe the use of our site, online security, shipping and return policies, and certifications.
Prices subject to change without notice. No minimum order for online or fax form ordering. Orders under $20.00 will have a $3.50 processing fee. Telephone order minimums are $10.00 per line, $25.00 per order. Handling fee for initial order shipments is $2.00. Back order shipments have no handling or processing fee.
All items will be supplied with GAC'S Certificate of Conformance with Lot Trace (unless otherwise noted) at no charge. Additional Certifications (MFG COC,Test Reports Etc.) may be available at a charge and must be requested at time of order.
CERTIFICATE OF CONFORMANCE: According to documentation supplied to General Aircraft by the manufacture and/or our suppliers, the products listed on our packing slips, unless otherwise noted were manufactured in accordance with AN-MS-NAS or applicable specifications at the time of manufacture. Unless otherwise noted Original Manufactures Cert, Physical, Chemical or Material certifications were not requested at the time of order and may only be available at a charge. Each item listed on the packing slip is subject to inspection and acceptance by General Aircraft Company prior to use or resale. All claims for shortage, defect, or any other discrepancy must be within 15 days of delivery. Warranty and or liability expressed or implied is limited to replacing the product or refunding the invoice value of product supplied.
A Return Material Authorization Number (RMA #) is required for all returns. RMA # must be secured within 15 days of delivery. RMA # is valid for 30 days from date issued. Product must be returned in original packaging. Items ordered in error may be subject to a 15% restocking fee. Customer is responsible for all shipping charges. No restocking fee for items delivered in error by GAC. Special order items are non-cancellable, non-returnable.
To request a RMA number (required to return a product), please email
with your customer number, invoice number and reason for return.
General Aircraft Company base shipping costs are for most destinations. If there are extra charges by the shipping companies, they will be calculated and added. On our web site, we list standard items that we maintain stock on, but shortages may be possible. Orders placed before 12:00 PM will be shipped the same day. Orders placed after 12:00 PM will ship the next business day, provided the material is in stock. If it is not in stock, we will notify you of the best possible ship date.
Each and every online transaction and information transfer of a
sensitive nature sent and received by our site is guaranteed to be
secure. Powerful algorithms encrypt personal data before it is sent
out over the Internet. The encryption methods used assure you that
your computer and our server are the only two computers in the world
that can decipher these coded messages.
Even in the extreme case of someone intercepting such an encrypted
message, they would be unable to decipher it and therefore could not
determine the coded information contained within. Encrypted
Information sent over the Internet is extremely secure.....more so
than most face-to-face credit card transactions.
Use of the General Aircraft Company Web Site
General Aircraft Company maintains this Internet site as a service to the community. The content (images and text) is the property of General Aircraft Company. You may download the content only for your personal, non-commercial use. The content may not be otherwise copied and/or modified without express written consent.
General Aircraft Company will use reasonable efforts to include accurate and up-to-date information, but makes no warranties or representations as to its accuracy or completeness. General Aircraft Company shall not be liable for damages of any kind arising out of your access or inability to access a General Aircraft Company maintained Web site or your reliance on the information contained within the Web site.
Clicking on certain links within generalaircraft.com or any of General Aircraft Company's hosted sites may take you to other Web sites for which General Aircraft Company takes no responsibility.
Any non-personal information, communications or material you send to General Aircraft Company by Internet electronic mail are on a nonconfidential basis. We are free to use and reproduce any such information freely. The company reserves the right to use comments provided by participants on General Aircraft Company bulletin boards, chat rooms and in the General Aircraft Company newsletter as part of our promotion and marketing. We will be free to use ideas, concepts, know-how or techniques contained in such information for any purposes, including developing, manufacturing or marketing products. Any information you send to General Aircraft Company must be truthful, legal, and not violate the rights of others.
General Aircraft Company reserves the right to change these policies at any time.